Online Shop Support

Long-term and competent technical support of your online shop

Online shop support is one of the most important tasks of our e-commerce agency. Every online shop nowadays needs continual development and long-term support in order to be successful. A shop must be lightning fast and technically flawless. Our support team supports online retailers throughout Europe and works with all popular shop systems - including Oxid, Shopware and Magento.

Supported shop systems


Our support services in details

You can leave all your technical questions to us and we will take care of your shop and do everything to ensure its work 24/7. Our support team can already demonstrate a lot – the elimination of thousands of bugs, implementation of feature requests or upgrades. Due to our experience, we can consult you and implement our solutions, whether it is an online shop itself or other related system.


Even when a project-responsible employee is absent, your problems are solving. We make sure that your server runs flawlessly, with the best performance.


Despite of the correct development and support, technical errors always occur in online shops. We can fix them – in case of emergency, even during weekends and holidays.


Shop optimization and development

We are continuously working at your shop for its improvement. We install new modules, develop new and optimize existing functions such as Search (Live search, Ajax search, filter options) and improve the performance.

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Updates and upgrades

To keep your online shop up-to-date, we will carry out security updates and shop upgrades for you in time.

Automation of business processes

We simplify and automate your business processes so your time is devoted to more important issues.

System connections

We connect your shop to ERP systems, payment gateways, logistics service providers, price comparison, sales portals (Amazon, eBay, etc.) and other third party systems, required for your business model.


Hosting and server administration

We take care of hosting and provide server resources to achieve the best performance. If necessary, we migrate your systems to more appropriate infrastructures.


We will set up regular push or pull backups. Every our project is supported by a version control system so that a previous version can be activated at any time.


It is checked automatically, whether your online shop is online. If not, we will be informed immediately and solve the problems as soon as possible.

Down-time prevention

We react quickly, if necessary also on weekends. Due to timely maintenance, possible errors can be reduced to the absolute minimum.


Onpage search engine optimization

>We help your shop to become search engine friendly and will gladly consult you on all SEO-related issues.

Web analytics and web monitoring

We check statistics in order to be able to make specific recommendations and measure their effectiveness after their implementation. If necessary, we can also set up automatic reports.

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We are glad to consult you!

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Your advantages

As a full-service e-commerce agency, we have gained decent experience and skills due to numerous projects. We develop and support online shops based mainly on Magento, OXID, Shopware, Plentymarkets and OpenCart shops. For these systems, our developers can create modules, APIs (interfaces) and templates of any difficulty. Your online shop is in safe hands with us!

We offer top price-performance ratio due to our own development centers in Ukraine.

We take care of your system maintenance and our professional and personal support is available from 07:00 till 22:00 zur Verfügung.

We have short reaction times, in case of emergency also on weekends and holidays.

We offer our customers full transparency in the development process and create detailed cost estimations.

Customers reviews

TreoLabs was assigned to develop our shop system. The company impressed with the professional shop design, satisfactory project management, and customer-oriented cooperation. The solution was customized due to the customer’s request, according to the latest legal requirements. You will feel like a customer and a king here!
Steffen Legner, CEO,
After having bad experiences with 1-2 other software providers TreoLabs was recommended to us. Firstly you treat it of course skeptically – the development offices are situated in Ukraine, but then you realize, that the location doesn’t play a key role. It is important, that a customer has a competent contact person to understand and consult. We have found this in TreoLabs, and were absolutely excited with the collaboration and fast implementation of our ideas and requirements. We have already implemented several projects related to our shop systems, and are satisfied with the individual design. Keep it up and we will recommend you gladly.
Andreas Matthes, CEO, 1-Net-Versand GmbH
TreoLabs has fulfilled our requirements for the Webshop within the shortest possible time. The communication is conveniently short, understandable and put in a nutshell. The reaction and implementation times are quite quick. There are actually no major delays in the implementation. The next pro is that TreoLabs Team is super flexible and able to realize even special requests. And everything is at very fair prices. We are more than satisfied.
Alexander Gast, Produkt Manager, Audiotechnik Dietz Vertriebs-GmbH
I was particularly satisfied with the development process of the website, as each of the discussed tasks was fulfilled by TreoLabs in due time. During our cooperation everything what has been said, was also competed. And the main thing is that the quality of the developed website makes me very happy. I wish the team more and more customers and much success!!!

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Contact person

  • Oleksandr Zinchenko
  • Geschäftsführer
  • +49 (941) 206 026 10