Online Shop Support

Online shop support is one of the most important tasks of our e-commerce agency. Every online shop nowadays needs continual development and long-term support in order to be successful. A shop must be lightning fast and technically flawless. Our support team supports online retailers throughout Europe and works with all popular shop systems - including Oxid, Shopware and Magento.

Supported shop systems

oxid
magento
shopware

Our support services in details

You can leave all your technical questions to us and we will take care of your shop and do everything to ensure its work 24/7. Our support team can already demonstrate a lot – the elimination of thousands of bugs, implementation of feature requests or upgrades. Due to our experience, we can consult you and implement our solutions, whether it is an online shop itself or other related system.

Maintenance

Even when a project-responsible employee is absent, your problems are solving. We make sure that your server runs flawlessly, with the best performance.

Troubleshooting

Despite of the correct development and support, technical errors always occur in online shops. We can fix them – in case of emergency, even during weekends and holidays.

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Shop optimization and development

We are continuously working at your shop for its improvement. We install new modules, develop new and optimize existing functions such as Search (Live search, Ajax search, filter options) and improve the performance.

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Updates and upgrades

To keep your online shop up-to-date, we will carry out security updates and shop upgrades for you in time.

Automation of business processes

We simplify and automate your business processes so your time is devoted to more important issues.

System connections

We connect your shop to ERP systems, payment gateways, logistics service providers, price comparison, sales portals (Amazon, eBay, etc.) and other third party systems, required for your business model.

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Hosting and server administration

We take care of hosting and provide server resources to achieve the best performance. If necessary, we migrate your systems to more appropriate infrastructures.

Security

We will set up regular push or pull backups. Every our project is supported by a version control system so that a previous version can be activated at any time.

Monitoring

It is checked automatically, whether your online shop is online. If not, we will be informed immediately and solve the problems as soon as possible.

Down-time prevention

We react quickly, if necessary also on weekends. Due to timely maintenance, possible errors can be reduced to the absolute minimum.

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Onpage search engine optimization

>We help your shop to become search engine friendly and will gladly consult you on all SEO-related issues.

Web analytics and web monitoring

We check statistics in order to be able to make specific recommendations and measure their effectiveness after their implementation. If necessary, we can also set up automatic reports.

Learn more

Interested?

We are glad to consult you!

Contact us

Your advantages

As a full-service e-commerce agency, we have gained decent experience and skills due to numerous projects. We develop and support online shops based mainly on Magento, OXID, Shopware, Plentymarkets and OpenCart shops. For these systems, our developers can create modules, APIs (interfaces) and templates of any difficulty. Your online shop is in safe hands with us!

We offer top price-performance ratio due to our own development centers in Ukraine.

We take care of your system maintenance and our professional and personal support is available from 07:00 till 22:00 zur Verfügung.

We have short reaction times, in case of emergency also on weekends and holidays.

We offer our customers full transparency in the development process and create detailed cost estimations.

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Contact us

Contact person

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  • Oleksandr Zinchenko
  • CEO
  • +49 (941) 206 026 10